At Focusben Technologies Ltd, we are committed to providing quality solar energy, power, security, and smart technology products. We want our customers to be satisfied with their purchases. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, repaired, or refunded.

1. Return Period

Customers may request a return within 7 days of receiving the product, provided the product meets the conditions outlined in this policy.
Returns requested after the 7-day period may not be accepted, except where the product is covered by an applicable warranty or where Focusben Technologies Ltd approves the return.

2. Conditions for Returning a Product

To qualify for a return:
- The product must be in its original condition and packaging.
- The product must not show signs of misuse, physical damage, unauthorized repairs, modification, or tampering.
- All accessories, manuals, cables, chargers, and other items supplied with the product should be returned.
- Proof of purchase, such as an invoice, receipt, or order confirmation, must be provided.
- Products must be returned with all original identification labels, serial numbers, and warranty seals intact.

3. Defective or Damaged Products

If a product is found to be defective or damaged upon delivery, the customer should notify Focusben Technologies Ltd within 48 hours of receiving the product.

Depending on the nature of the issue, Focusben Technologies Ltd may:
- Repair the product;
- Replace the defective component;
- Replace the product with an equivalent product; or
- Provide another appropriate remedy in accordance with the circumstances and applicable warranty terms.

Customers are encouraged to provide photographs or videos showing any visible damage or product fault when reporting an issue.

4. Change of Mind

Returns based solely on a change of mind may be considered within the 7-day return period, provided the product has not been used, installed, activated, modified, or damaged and remains in its original packaging.

For products that have been installed or commissioned, return requests may be subject to inspection and approval by Focusben Technologies Ltd.

5. Solar Inverters, Power Stations & Lithium Batteries

Due to the technical nature of solar inverters, power stations, lithium batteries, and related energy-storage products, these products may require technical inspection before a return, replacement, or refund is approved.

Products that have been improperly installed, overloaded, exposed to unsuitable operating conditions, physically damaged, or tampered with may not qualify for a return or warranty claim.

Customers should ensure that installation and commissioning are carried out according to the manufacturer's requirements and, where applicable, by a qualified technician.

6. Products Not Eligible for Return

Returns may not be accepted for products that:
- Have been damaged through misuse, negligence, accidents, or improper installation.
- Have been modified, opened, repaired, or tampered with by an unauthorized person.
- Have been damaged by electrical surges, incorrect wiring, overloading, water, fire, or other external causes.
- Are missing essential accessories or components supplied with the product.
- Show signs of abnormal use or physical damage.
- Have exceeded the applicable return or warranty period.

7. Refunds

Where a refund is approved, the refund will normally be processed using the original payment method where reasonably practicable.

Approved refunds may be subject to deductions for applicable delivery, installation, service, or other costs where these costs were incurred and are not refundable.

Refund processing time may vary depending on the payment method and financial institution.

8. Delivery and Return Costs

Where a product is confirmed to have been supplied defective or damaged due to an issue attributable to Focusben Technologies Ltd, reasonable return or replacement arrangements may be provided by the company.

Where the return is due to a customer's change of mind, incorrect product selection, or circumstances not attributable to Focusben Technologies Ltd, the customer may be responsible for applicable transportation, delivery, installation, or handling costs.

9. Warranty

A return does not automatically constitute a warranty claim.

Products may be covered by separate manufacturer or Focusben Technologies Ltd warranty terms, which specify the applicable warranty period, coverage, exclusions, and procedures.

Customers should retain their purchase invoice or receipt as proof of purchase for warranty purposes.

10. How to Request a Return

To request a return, customers should contact Focusben Technologies Ltd with:
- Customer's name and contact details;
- Invoice or order number;
- Product name and model;
- Product serial number, where applicable;
- Date of purchase;
- Reason for the return; and
- Photographs or videos where relevant.

Return requests can be submitted through our official contact channels.

Call/WhatsApp: 09033025340
Office Line: 08033410338
Email: info@focusben.com
Website: www.focusben.com

Office Address:
Block A, A17/A19, 23 Road Shopping Plaza,
Festac Town, Lagos, Nigeria.

Note: Customer is responsible for safe delivery of the item back to our office address as stated above.

11. Policy Changes

Focusben Technologies Ltd reserves the right to update or amend this Return & Refund Policy when necessary. Any updated policy will apply from the effective date stated on the revised policy.